Shipping policy

Shipping Policy

Last Updated: October 15, 2026

Thank you for shopping at Zorli.

We are committed to making your eyewear shopping experience as convenient and straightforward as possible.

This Shipping Policy explains our shipping rates, estimated delivery timeframe, order processing procedures, and other important delivery information.

1. Free Worldwide Shipping

Zorli proudly offers free worldwide shipping on every order.

There is no minimum purchase amount required to qualify for complimentary standard shipping.

Our free shipping offer applies to all eligible destinations supported by our shipping carriers.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

This is an estimate rather than a guaranteed delivery deadline.

Delivery may vary depending on the destination, carrier operations, customs procedures, local holidays, or unforeseen circumstances.

We aim to provide a reliable shipping experience and will assist customers if delivery concerns arise.

3. Order Processing

After an order is placed, it enters our order verification and preparation process.

Processing may involve confirming payment, checking product availability, preparing packaging, and arranging shipment.

Customers will receive an order confirmation at the email address provided during checkout.

Once the order has been dispatched, shipping information will be provided when available.

4. Order Tracking

When tracking information is available, it will be shared through a shipping confirmation email or another applicable order notification.

Tracking updates depend on the carrier and may not appear immediately after dispatch.

Customers may contact our support team if they require assistance locating tracking information.

5. International Shipping

We ship to supported destinations worldwide at no shipping charge.

International shipments may be subject to customs inspection, local import regulations, or other procedures required by the destination country.

Customs processing times vary and may affect the estimated delivery schedule.

Any applicable import duties or taxes not collected at checkout may be charged by local authorities. Such charges will be disclosed where required by applicable law and remain subject to the rules of the destination country.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout.

Please verify:

Recipient's full name
Street address and apartment or unit number
City, state, or province
Postal or ZIP code
Country
Contact details where required for delivery

If you notice an error in your shipping information, contact support@zorli.space as soon as possible.

We will make reasonable efforts to update the address before dispatch, but changes may not be possible once the shipment has entered the carrier network.

7. Delivery Delays

Although we aim for delivery within 7–10 days, unexpected delays may occur.

Potential causes include:

Customs inspections
Severe weather
Carrier service interruptions
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

If your order experiences an unusual delay, please contact us for assistance.

Your statutory rights relating to delivery remain unaffected.

8. Lost or Missing Packages

If your order appears lost or has not arrived within a reasonable period after the estimated delivery window, please contact our customer support team.

We will review the available tracking information and, where appropriate, initiate an investigation with the shipping carrier.

If an order is confirmed lost in transit, we will provide an appropriate remedy, which may include replacement or refund.

9. Damaged Packages

If your eyewear arrives damaged, please notify our support team and provide your order number and photographs of the affected product and packaging, where possible.

We will review the issue and offer an appropriate resolution in accordance with our Return & Refund Policy and applicable law.